Monday, January 28, 2008

10 Things About Doing Good Business

10. Scribbles can be cut and pasted into email where they lives on forever.

9. Everyone in a company either works for a client or for someone who does. Internal customers are clients 'once removed'.

8. No matter how busy you are, every phone conversation should start with a sentence or two acknowledging that the person on the other side of the line is special and worthy of your time and attention, because they are.

7. Naming things well is critical.

6. You can accomplish a lot with implied authority plus relentless integrity.

5. When things go the craziest and you have absolutely no time to do it, that's when it is the most important to take an hour or two or six to get organized and really think about your priorities.

4. The person who writes the meeting minutes writes history.

3. Each of us is ultimately responsible for managing our own stress. No one else will, should or can do it for you.

2. Team work is a skill, not an innate talent. And if you give it enough time, energy and enthusiasm, teamwork can be raised to a Craft.

1. While clients are not always right, they are never wrong.

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